Relationship Banker - Maryland South Market
About The Position
At Bank of America, Relationship Bankers help make financial lives better by engaging clients and connecting them with solutions that meet their financial goals. The role focuses on engaging clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions as needed. Relationship Bankers have in-depth conversations with clients to understand their financial and life priorities and identify appropriate solutions. The role is based at a financial center and supports an in-office culture that emphasizes collaboration, engagement, and career development. Work may include weekends and/or extended hours, and the employee may be scheduled at a financial center within a reasonable distance. This is a 40-hour-per-week, first-shift role. Compensation is $25.00–$26.77 per hour, with offers based on experience, education, and skill set. The position has base pay and is not incentive eligible.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the client's best interest.
- Collaborate effectively and build and nurture strong relationships.
- Show passion, commitment, and drive to improve clients' financial lives.
- Identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging with all clients.
- Learn and adapt to new information and technology platforms.
- Educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
- Apply critical-thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines and comply with applicable laws and regulations.
- Manage time and capacity efficiently.
- Focus on results while acting in the client's best interest.
- Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
- Conduct conversations to understand clients' financial and life priorities and connect them with appropriate solutions.
Benefits
- Benefits eligibility.
- Paid time off.
- Access to resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
