Relationship Banker - Maryland South Market

Bank of America • Laurel, MD

2h • Onsite

About The Position

At Bank of America, Relationship Bankers support the company’s purpose of helping make financial lives better through every connection. The company emphasizes Responsible Growth, an inclusive and supportive workplace, and an in-office culture that promotes collaboration, engagement, and career development.

This role engages clients in the lobby, educates them about banking options, and helps them conduct transactions using self-service resources such as mobile banking, online banking, and ATMs. The banker processes cash transactions accurately and efficiently as needed, learns about clients’ financial and life priorities through in-depth conversations, and connects clients with solutions suited to their financial goals. The role also supports risk management, operational excellence, relationship building, and effective financial center operations.

The position is based at designated financial centers in Bowie, Laurel, or Seabrook, Maryland. It is a 40-hour-per-week, first-shift role. Weekend or extended hours may be required, and scheduling may include any financial center location within a reasonable distance. Compensation is $25.00–$26.77 per hour, with the offer determined by experience, education, and skill set. The role has a base salary and is not incentive eligible; it is currently benefits eligible.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines, comply with applicable laws and regulations, and act in the best interests of clients and the bank.
• Ability to manage time and capacity efficiently.
• Focus on results while acting in the client’s best interest.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Build business knowledge and a network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligible.
• Access to paid time off.
• Resources and support for employees’ physical, emotional, and financial wellness.
• Affordable, competitive, and flexible benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED