Relationship Banker - Maryland South Market

Bank of America • Upper Marlboro, MD

22h • $25 - $27 • Onsite

About The Position

The Relationship Banker engages clients in the financial center lobby, educates them, and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed. Through in-depth conversations, the banker learns about clients’ financial and life priorities and connects them with solutions that support their goals.

The position contributes to Bank of America’s risk culture and operational excellence, builds client relationships, manages financial center traffic and appointments, and partners with specialists in small business, lending, and investments. This is an in-office role with a first shift schedule and a 40-hour workweek. Weekend and/or extended-hours work may be required, including scheduling at a financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school qualification, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and a focus on results and client interests.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate commitment to delivering an experience that improves clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple transactions using self-service technology such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Follow established processes and guidelines and applicable laws and regulations.
• Manage time and capacity efficiently.
• Focus on results while acting in the best interests of the client.
• Able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
• Develop business knowledge and a professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Educate and assist clients with transactions through self-service resources, including ATMs, online banking, and mobile banking.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them to suitable solutions.

Benefits

• Benefits eligible.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED