Relationship Banker - Maryland North Market

Bank of America•Baltimore, MD

1d•Onsite

About The Position

At Bank of America, the Relationship Banker supports the bank’s purpose of helping make financial lives better through client connections and Responsible Growth. The position is based in a financial center and involves engaging clients in the lobby, educating and assisting them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processing cash transactions accurately and efficiently when needed. The banker has in-depth conversations to understand clients’ financial and life priorities and connects them with solutions that support their goals. The role contributes to an inclusive, collaborative in-office culture and requires a focus on client experience, risk management, operational excellence, and compliance. The position is a 1st-shift role scheduled for 40 hours per week. Work may include weekends or extended hours and scheduling at a financial center within a reasonable distance. Pay is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set; compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Manage time and capacity efficiently and focus on results while acting in the client’s best interest.
Must be able to work weekends and/or extended hours, which may include assignment to any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through self-service resources such as ATMs, online banking, and mobile banking.
Accurately and efficiently process cash transactions for clients as needed and manage cash responsibilities.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.
Build relationships with clients to meet their financial needs and drive a positive client experience.
Execute the bank’s risk culture and strive for operational excellence while following established processes, guidelines, laws, and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and network.
Effectively manage financial center traffic, appointments, and outbound calls.
Efficiently manage time and capacity while acting in the best interest of clients and the bank.