Relationship Banker - Maryland South Market

Bank of America • Waldorf, MD

3h • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals.

The position builds client relationships, supports the client experience, manages financial center traffic and appointments, and partners with experts in small business, lending, and investments. The role follows established processes and applicable laws and regulations, manages cash responsibilities, and contributes to operational excellence and the bank’s risk culture. This is a first-shift position scheduled for 40 hours per week. Weekend or extended hours may be required, and the banker may be scheduled at another financial center within a reasonable distance.

Requirements

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to improve clients' financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and be comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Confidently educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
• Apply strong critical-thinking and problem-solving skills to meet clients' needs.
• Follow established processes and guidelines and applicable laws and regulations.
• Manage time and capacity efficiently.
• Focus on results while acting in the client's best interest.
• Work weekends and/or extended hours as required, potentially at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school completion, or equivalent.
• Skills include adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank while adhering to applicable laws and regulations.
• Build business knowledge and a professional network by partnering with small business, lending, and investment experts.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees' physical, emotional, and financial wellness.
• Affordable, competitive, and flexible benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED