Relationship Banker - Atlantic City SW NJ Market

Bank of America•Lower Township, NJ

9d•$25 - $27•Onsite

About The Position

The Relationship Banker engages clients in the financial center lobby, educates them, and helps them conduct transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their financial goals. The banker manages financial center traffic, appointments, and outbound calls; partners with experts in small business, lending, and investments; and delivers a strong client experience while following established processes and applicable laws and regulations. The role is based at financial centers in the Atlantic City SW NJ Market, with work locations listed in North Cape May, Rio Grande, and Somers Point. Employees must be able to work weekends and/or extended hours and may be scheduled at any financial center within a reasonable distance. The position is a first-shift role with 40 hours per week. The hourly pay range is $25.00–$26.77, with offers based on experience, education, and skill set. The role is not incentive eligible and is currently benefits eligible.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on conducting simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients' needs.
Ability to follow established processes and guidelines, act in the best interests of clients and the bank, and adhere to applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to focus on results while acting in the best interest of the client.
Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines in daily activities, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby, educate and assist them with transactions through self-service resources, and process cash transactions accurately and efficiently as needed.
Have conversations with clients to understand their financial and life priorities and connect them to solutions aligned with their financial goals.