Relationship Banker - Waco Midway

Extraco Banks, N.A.•Waco, TX

12d•Onsite

About The Position

As a Relationship Banker, you will establish and nurture customer relationships, open and manage accounts, and drive business growth through referrals to various sales departments. The role involves understanding customers’ financial needs, providing exceptional service, and helping expand the bank’s client base and reputation in the community. You will serve as a point of contact for customers, handle cash and banking transactions, open and service checking and savings accounts, and recommend products based on customer needs. You will also help customers use digital banking tools and resolve related technical difficulties. Hours vary by assigned location, with consistent Saturday availability from 8:30 a.m. to 1:00 p.m. required.

Requirements

High school diploma required.
Three to five years of customer service or sales experience required.
Familiarity with banking operations, procedures, and financial products.
Understanding of banking regulations and compliance requirements.
Ability to adapt to a fast-paced environment with constant interruptions.
Attention to detail.
Empathy and appreciation for others.
Strong verbal and written communication skills, including listening first.
Ability to provide exceptional customer service, address inquiries, resolve issues, and assist customers.
Motivation and initiative to succeed and attain goals.
Teamwork and interpersonal skills.
Ability to manage stress, focus on what is controllable, and seek help when needed.
Positive attitude and open communication with a manager.
Consistent Saturday availability from 8:30 a.m. to 1:00 p.m.

Nice To Haves

Four-year degree strongly preferred.
Three years of cash-handling experience strongly preferred.
Two years of retail banking experience strongly preferred.
Experience opening accounts for small-business customers.

Responsibilities

Develop and maintain strong, trusting relationships with customers.
Safely and accurately handle cash, coins, and negotiable instruments according to established cash-handling procedures.
Process banking and teller transactions, including deposits and withdrawals, in accordance with procedures and regulatory guidelines.
Open and service checking and savings accounts, documenting services completed on customer accounts.
Discuss customers’ current and future financial needs and identify opportunities to recommend products.
Provide service through the SWARM Banking approach, including greeting customers by name as they enter the lobby.
Contribute to monthly sales and service metrics.
Refer customers to specialized departments, including mortgage, wealth management, and insurance.
Follow up with new customers to support successful use of bank products.
Use technology to educate customers about digital banking, including virtual tellers, the mobile app, and safe online banking practices.
Assist customers experiencing technical difficulties with digital banking tools.
Perform other duties as assigned.