Relationship Banker - Colorado South Market

Bank of America • Colorado Springs, CO

11h • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educates them, and helps them conduct transactions using self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed and holds in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals.

The position drives a positive client experience while upholding the bank’s risk culture, operational standards, and applicable laws and regulations. It also involves managing financial center traffic, appointments, and outbound calls; handling cash responsibilities; and partnering with small-business, lending, and investment experts to support clients. The role is based in Bank of America’s in-office culture, with weekend and/or extended-hour work and possible scheduling at a nearby financial center.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Strong work ethic, motivation, and focus on results while acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage lobby clients and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions as needed and manage cash responsibilities.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines and comply with applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and network.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED