Relationship Banker I - South Portland (Market St)

TD • South Portland, ME

7d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients confidently work toward their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards.

In a bank location, the Relationship Banker engages walk-in clients, manages leads, and conducts outbound outreach. They discover clients’ needs and priorities, explain relevant options and risks in clear language, and provide personalized solutions or referrals. The role also provides ongoing guidance on TD products, services, and digital capabilities, engages clients on mortgage products and residential lending activities, and follows through on agreed next steps.

The position is accountable for a welcoming client experience, resolving concerns or escalating them promptly, and growing client relationships. It requires accurate documentation, sound risk awareness, compliance with company policies and regulations, and collaboration with colleagues and partners. This position falls within the regulatory definitions of Loan Originator and Mortgage Loan Originator, and requires eligibility for employment with a covered financial institution and registration as a registered mortgage loan originator with NMLS. A satisfactory criminal background check and credit report check, along with required applicant statements or certifications, are required by federal law.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications concerning government agency or authority findings.
• Must adhere to TD’s code of conduct and ethical standards.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain banking options, product features, benefits, and potential risks in clear, transparent language.
• Recommend personalized solutions and next steps, connecting clients to appropriate products, services, or partners.
• Provide ongoing client guidance and education on TD products, services, and digital capabilities.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming and personalized client experience, building trust and credibility.
• Take primary accountability for client concerns, resolving issues where possible and escalating them in a timely manner when needed.
• Identify opportunities to deepen relationships, improve client outcomes, and support client acquisition and retention.
• Maintain accurate client information and documentation and comply with policies, procedures, AML laws, and regulatory requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Contribute to a positive, inclusive work environment and participate in performance and development activities.

Benefits

• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED