Relationship Banker - Colorado South Market -

Bank of America • Colorado Springs, CO

2d • $25 - $27 • Onsite

About The Position

At Bank of America, Relationship Bankers support clients and communities while contributing to Responsible Growth. The role engages clients in the financial center lobby, educates them about self-service banking options, and assists with transactions through mobile banking, online banking, or ATMs. Bankers also accurately and efficiently process cash transactions as needed.

The position involves in-depth conversations to understand clients’ financial and life priorities and connect them with solutions aligned to their goals. Relationship Bankers help manage financial center traffic, appointments, and outbound calls, and partner with specialists in small business, lending, and investments. This is a first-shift role with 40 hours per week. Weekend and/or extended hours may be required, and scheduling may occur at any financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Strong work ethic, self-motivation, and focus on results while acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to delivering an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Ability to educate clients on simple banking transactions using self-service technology, such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate them on conducting transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships and have in-depth conversations to understand clients’ financial and life priorities and connect them with appropriate solutions.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED