Relationship Banker I - South Portland (Market St)

TD Bank • South Portland, ME

5d • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them confidently achieve financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while meeting risk and regulatory standards. Based at a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach; conducts goals-based discovery; explains relevant options transparently; and connects clients with appropriate products, services, and partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, supports residential mortgage inquiries and referrals, and follows required documentation, risk, and compliance procedures.

The position also serves as an accountable point of contact for client concerns, resolves issues where possible, and escalates them when needed. It requires accurate operational execution, protection of client information and the Bank, completion of required training, and active collaboration with colleagues and partners. This role is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations; eligibility for covered-financial-institution employment and NMLS registration is required, along with satisfactory background and credit checks and applicable applicant certifications.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in opportunities, lead management, and outbound outreach.
• Engage clients with curiosity and conduct meaningful, goals-based discovery to understand their needs and priorities.
• Explain relevant banking options, features, benefits, and potential risks in clear, transparent language.
• Recommend personalized solutions and next steps, connecting clients to appropriate products, services, or partners.
• Execute accurately, document client information, establish follow-up, and reinforce client relationships.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving or escalating issues as appropriate.
• Identify opportunities to improve client outcomes, retention, and relationship growth at the bank location.
• Balance client needs with risk and compliance requirements, verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete operational activities in compliance with company guidelines, regulations, AML requirements, and TD's code of conduct.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED