Relationship Banker - New Hampshire Seacoast Market
About The Position
At Bank of America, the Relationship Banker helps clients with their financial needs and contributes to a culture of Responsible Growth, client service, inclusion, and teammate well-being. The role engages clients in the financial center lobby, educates and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The banker has in-depth conversations to understand clients’ financial and life priorities and connects them with solutions that support their financial goals. The position is based at the Wells, Maine financial center and is a first-shift role scheduled for 40 hours per week. It requires working weekends and/or extended hours and may involve scheduling at another financial center within a reasonable distance.
Requirements
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Collaborates effectively and builds and nurtures strong relationships.
- Demonstrates passion, commitment, and drive to improve clients’ financial lives.
- Confidently identifies solutions for new and existing clients based on their needs.
- Communicates effectively and confidently and is comfortable engaging with all clients.
- Able to learn and adapt to new information and technology platforms.
- Confidently educates clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
- Applies strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follows established processes and guidelines and applicable laws and regulations.
- Efficiently manages time and capacity.
- Focuses on results while acting in the client’s best interest.
- Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
- High school diploma, GED, secondary school, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions using self-service resources such as ATMs, online banking, and mobile banking.
- Have in-depth conversations with clients about their financial and life priorities and connect them to solutions that meet their financial goals.
Benefits
- Benefits eligible.
- Access to paid time off.
- Resources and support for employees.
- Base salary; role is not incentive eligible.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
