Banking Center Relationship Banker 2, Canton, CT

Santander•Canton, OH

1d•$35,250 - $58,000

About The Position

The Relationship Banker II provides services to Banking Center customers and helps the team achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. Through communication and active listening, the banker identifies customers’ financial needs, builds trust, develops sales opportunities, generates leads, and provides quality service. The position also develops partnerships with other business segments and assists with supervising, coaching, and onboarding fellow bankers. The role supports the Banking Center’s growth and profitability objectives by implementing sales, retention, and other bank initiatives. It requires compliance with federal and state regulations and bank policies, as well as meeting branch audit and operational evaluation requirements. The position may involve flexible or rotating schedules, weekend and extended hours, and travel to alternate Banking Centers.

Requirements

High school diploma or GED required.
3–4 years of customer service and needs-based banking sales experience preferred.
0–2 years of supervisory experience preferred.
Demonstrated success in leading, coaching, and motivating others.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
Travel to alternate Banking Centers may be required.
Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Associate’s and/or bachelor’s degree.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond accurately and promptly to customer needs using available resources and tools.
Evaluate clients’ needs and recommend appropriate financial products and services through needs-based conversations.
Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
Implement sales, retention, and other bank initiatives to support the Banking Center’s growth and profitability objectives.
Meet or exceed individual and team goals for sales, service, and operations.
Follow federal and state regulations and bank policies and procedures, and meet or exceed branch audit and operational evaluation requirements.
Assist in supervising Banking Center colleagues by coaching fellow bankers, serving as a role model, and helping onboard new bankers.
Develop and maintain partnerships with other business segments through collaboration and communication.