Banking Center Relationship Banker 2, West Hartford, CT

Santander • West Hartford, CT

4d • $35,250 - $58,000

About The Position

The Relationship Banker II provides services to Banking Center customers and assists the team in achieving sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It uses communication and active listening to understand customer needs, build trust, identify sales opportunities, generate leads, and deliver quality service. The banker also develops partnerships with other business segments through collaboration and communication and assists with supervising and coaching fellow bankers.

The role supports customer needs accurately and promptly, evaluates customer needs and offers appropriate financial products and services, performs routine teller transactions, and helps execute sales, retention, and other initiatives supporting the Banking Center’s growth and profitability. The banker is expected to meet or exceed individual and team goals, maintain compliance with regulations and bank policies, support branch audits and operational evaluations, coach colleagues, model expected behaviors, and help onboard new bankers.

The position is based in West Hartford, Connecticut. A flexible and/or rotating schedule may be required, including Saturdays, Sundays, and extended hours; travel to alternate Banking Centers may also be required.

Requirements

• High school diploma or GED required.
• 3–4 years of customer service and needs-based banking sales experience preferred.
• 0–2 years of supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keep current with systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork and create a positive working environment.
• Ability to work a flexible and/or rotating schedule, potentially including Saturdays, Sundays, and extended hours.
• Travel to alternate Banking Centers may be required.
• Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Associate degree and/or bachelor’s degree.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Respond to customers’ needs accurately and promptly, using available resources and tools.
• Evaluate customer needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
• Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
• Implement sales, retention, and other bank initiatives to support the Banking Center’s growth and profitability objectives.
• Meet or exceed individual and team goals in sales, service, and operations.
• Maintain compliance with federal and state regulations and bank policies and procedures.
• Meet or exceed branch audit and operations evaluation requirements.
• Assist with supervising Banking Center colleagues by providing coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.
• Develop and maintain partnerships with business segments through collaboration and communication.

Benefits

• The employer describes a competitive rewards package and benefits designed to support employees, their families, and well-being, but does not specify individual benefits in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED