Banking Ctr Rel Banker 2- Wantagh, NY

Santander • Wantagh, NY

11d • $35,250 - $58,000 • Onsite

About The Position

The Relationship Banker II provides services to Banking Center customers and assists the team in meeting sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. Through communication and active listening, the banker identifies customers’ financial needs, builds trust, pursues appropriate sales opportunities, generates leads, and provides quality service. The role also develops partnerships with other business segments through collaboration and communication, and assists in supervising and coaching fellow relationship bankers.

The banker responds to customer needs accurately and promptly, evaluates customer needs and offers appropriate financial products and services, and performs routine teller transactions. The role supports the Banking Center’s growth and profitability initiatives, works toward individual and team goals, and maintains compliance with applicable regulations and bank policies. The banker may coach colleagues, serve as a role model, and help onboard new bankers.

This position is based in Wantagh, New York. The schedule may be flexible and/or rotating, and may include weekends and extended hours. Travel to alternate Banking Centers may be required. The role involves frequent minimal physical effort such as sitting, standing, and walking; occasional moving and lifting of light equipment or furniture may be required depending on location.

Requirements

• High school diploma or GED required.
• Three to four years of customer service and needs-based banking sales experience preferred.
• Zero to two years of supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keep current with systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork and create a positive working environment.
• Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
• Travel to alternate Banking Centers may be required.
• Must be legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

• Associate degree and/or bachelor’s degree preferred.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Zero to two years of supervisory experience preferred.

Responsibilities

• Respond accurately and promptly to customers’ needs, using available resources and tools.
• Evaluate clients’ needs and offer appropriate financial products and services through needs-based conversations.
• Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
• Support the segmentation strategy and implement sales, retention, and other bank initiatives to meet Banking Center growth and profitability objectives.
• Achieve or exceed individual and team sales, service, and operational goals.
• Maintain compliance with federal and state regulations and bank policies and procedures, and meet or exceed branch audit and operations evaluation requirements.
• Assist with supervising Banking Center colleagues by providing coaching support.
• Act as a role model and help onboard new bankers.
• Develop and maintain partnerships with business segments through collaboration and communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED