Personal Banking - Relationship Banker II

NBH Bank•Gladstone, MO

13d

About The Position

The Relationship Banker II provides exceptional service to a diverse range of clients, builds relationships with clients and business partners, and introduces clients to banking products, services, and digital solutions. The role includes demonstrating knowledge of mortgage, business, and installment loan options and providing a broad range of financial and credit services. Bankers may assist other departments as needed and are expected to build positive rapport with clients and associates while treating others with respect and consideration. The company provides training and coaching during onboarding and on the job, with opportunities for advancement as associates demonstrate success. The position requires attention to detailed work, timely and accurate execution within established guidelines, effective communication, and participation in maintaining policies and procedures. Flexible scheduling and the opportunity to work remotely may be available as business needs allow.

Requirements

High school diploma or equivalent.
Register and obtain any licenses required in the Nationwide Mortgage Licensing System and Registry (NMLS) under the S.A.F.E. Act and NBH compliance policies, including acceptable background investigation results.
If driving is required, hold a valid driver's license and have a driving history that meets the Bank's driver standards; driving history will be verified through a Motor Vehicle Report.
Ability to perform detailed work accurately and efficiently within established guidelines.
Ability to work overtime as necessary, typically no more than 5%.
Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead when completing certain tasks.

Nice To Haves

Bachelor’s degree or equivalent.
Previous banking, cash handling, or financial services experience.
At least one year of demonstrated successful sales experience.
Bilingual language skills.
Motivated, self-starting approach.
Interest in educating clients about banking products and digital technologies.
Strong work ethic and accuracy.
Logical thinking and sound decision-making skills.
Ability to handle multiple tasks simultaneously.
Ability to work with multiple computer and software systems.
Ability to calculate figures and amounts such as cash back and percentages.

Responsibilities

Build and maintain relationships with clients and business partners.
Communicate effectively and respond to the needs and concerns of others.
Complete detailed work quickly, correctly, and efficiently while following established guidelines.
Help maintain guidelines, structure, and established policies.
Provide exceptional client service to a diverse audience.
Introduce clients to products, services, and digital solutions.
Demonstrate knowledge of mortgage, business, and installment loan options and provide financial and credit services.
Assist other departments as needed.
Build rapport with clients and fellow associates and treat others with respect and consideration.
Meet performance metrics defined in the scorecard-based quarterly incentive plan.