Relationship Banker II - Lakeway Main Branch

Regions Bank•Morristown, TN

17h•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and provide appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who want to build a career with opportunities for growth and development. The successful candidate is individually driven and competitive, works well as part of a team, and is skilled at identifying customer needs and communicating effectively. The position achieves branch goals by advising customers on Regions’ consumer and business offerings, building and acquiring customer relationships, and providing a consistent customer experience that may include greeting customers and processing transactions. It also involves resolving customer issues, connecting customers with internal experts when needs are complex, and following bank procedures and applicable regulations. The role requires NMLS registration, tracks hours worked in excess of 40 per week, is eligible for overtime under the Fair Labor Standards Act, and is incentive eligible. It participates in commission and formulaic incentive plans. The position is full-time and based at the Lakeway Main Office in Morristown, Tennessee. The listed job range target is a minimum of $41,508.18 and a median of $49,644.00. Regions offers a benefits package to eligible associates that includes paid vacation and sick time, 401(k) with company match, medical, dental and vision benefits, disability benefits, health savings and flexible spending accounts, life insurance, parental leave, an employee assistance program, and an associate volunteer program.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers on mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).