Relationship Banker II - Midtown Medical Branch

Regions Bank•Memphis, TN

12d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively with a team, and demonstrates strong customer-needs identification and communication skills. The position helps achieve branch goals, develops customer relationships, educates customers about consumer and business banking products and digital banking options, provides a consistent customer experience, resolves customer issues, and refers customers with complex needs to internal experts. It also requires compliance with bank procedures and applicable laws and regulations, including managing and reporting operational risks. The position is incentive-eligible, requires NMLS registration, and tracks hours worked over 40 per week; it is eligible for overtime under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers on mobile, online, ATM, and other digital banking offerings.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated and assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.