Relationship Banker II - Midtown Medical Branch

Regions Bank•Memphis, TN

13d•$43,814 - $52,402•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role focuses on building and expanding customer relationships, acquiring new customers, and delivering an optimal customer experience. It is suited to candidates with retail or sales experience who are interested in career growth and development. The position contributes to branch targets, educates customers about consumer and business banking products and digital banking solutions, resolves customer issues, and refers complex financial needs to internal experts. The banker also supports branch transactions and customer greetings as needed, follows bank procedures and regulations, and helps identify and report operational risks. This role is incentive eligible, eligible for overtime for hours worked over 40 per week, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls to customers and prospects using generated lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers on mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated or assigned by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.