Relationship Banker II - Austell Branch
About The Position
At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively toward shared goals, and demonstrates strong communication and customer-needs identification skills. The role is based at the Austell branch in Austell, Georgia. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The position is eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week, and is eligible for commission and formulaic incentive plans based on performance against defined metrics and goals. Compensation varies based on factors including experience, skills, knowledge, contribution, job location, and performance. The stated market range target is $48,426.21 minimum and $57,918.00 median.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Excellent relationship-building skills.
- Strong communication skills and customer focus.
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
- Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
- Educate customers about mobile, online, ATM, and other digital banking solutions.
- Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
- Take ownership of and resolve customer issues.
- Refer customers with complex financial goals and needs to an internal team of experts.
- Follow bank processes and procedures and applicable laws and regulations, complete duties delegated and assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program. (Benefits may change, be amended, or be terminated.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
