Relationship Banker I - Autauga County Branch - Prattville AL

Regions Bank•Prattville, AL

5d•$37,621 - $44,536•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and resolves end-to-end customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The role is incentive eligible and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and remain informed about their relationship with the bank.
Educate customers on standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated by the Branch Manager and help manage, identify, and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls from generated customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.