Relationship Banker I - Bridgewater (30 hour)

TD•Bridgewater, NJ

1d•$24 - $33•Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to TD’s risk and regulatory standards. Based at a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They conduct goals-based discovery, explain relevant banking options and their features, benefits, and potential risks, and connect clients to personalized solutions, products, services, and partners. The role provides ongoing guidance about TD’s products, services, and digital capabilities, supports mortgage inquiries and referrals, and follows through on client needs. The banker is accountable for a welcoming, personalized client experience and for handling client concerns, resolving them where possible and escalating when appropriate. They protect clients and the Bank by following policies and procedures, maintaining accurate documentation and client information, and observing applicable risk, AML, and regulatory requirements. The role also requires completing training, collaborating with colleagues and partners, sharing best practices, and contributing to a positive, inclusive team environment. This position is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS), eligibility for employment with a covered financial institution, and satisfactory background and credit checks are required as described in the posting.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active NMLS registration as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications concerning government agency or authority findings.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
Conduct meaningful, goals-based discovery to understand client needs and priorities.
Explain banking options, including relevant features, benefits, and potential risks, in clear and transparent language.
Provide personalized solutions and next steps by connecting clients with appropriate products, services, and partners.
Follow through accurately, establish clear next steps, and strengthen client relationships through ongoing personalized interactions.
Educate clients about TD products, services, and digital capabilities to support everyday banking and financial wellness.
Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities as applicable.
Provide a welcoming client experience, build trust, and act as the primary point of accountability for client concerns, resolving or escalating them as appropriate.
Identify opportunities to deepen relationships, improve client outcomes, and support acquisition, retention, and relationship growth at the bank location.
Balance client needs with risk and compliance requirements, accurately capture client information, and follow policies and procedures.
Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML laws and other regulatory requirements.
Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices; collaborate with team members and partners.
Participate in performance and development activities and contribute to a positive, inclusive work environment.