Relationship Banker I - Port Jervis

TD Bank • Port Jervis, NY

4d • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to clients by helping them pursue financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting risk and regulatory standards. Based at a bank location, the banker engages walk-in clients, manages leads, and conducts outreach; discovers client needs; explains relevant options clearly and transparently; and connects clients with appropriate products, services, or partners. The banker provides ongoing guidance about TD products, services, and digital capabilities, including accepting mortgage inquiries and referring clients for residential lending solutions. The role also safeguards client relationships through accurate documentation, identity verification, sound risk awareness, and compliance with policies and regulations.

The position works collaboratively with colleagues and partners, contributes to a positive and inclusive team environment, completes required training, and participates in performance and development activities. The role is subject to mortgage-loan-originator eligibility and registration requirements, including applicable background and credit checks.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Clear and effective communication with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients with curiosity and conduct goals-based discovery to identify needs and priorities.
• Explain banking options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Execute accurately, establish follow-up, and strengthen client relationships through consistent personalized interactions.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues when needed.
• Identify opportunities to deepen relationships, retain clients, and improve client outcomes.
• Capture client information accurately and balance client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to a positive, inclusive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED