Relationship Banker I - Port Jervis

TD • Port Jervis, NY

6d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to clients by helping them pursue financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting TD’s risk and regulatory standards.

Working at a bank location, the banker engages walk-in clients, manages leads, and conducts outbound outreach. They discover clients’ needs and priorities, explain appropriate banking options and their features, benefits, and potential risks, and connect clients with relevant products, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, including engaging clients on mortgage products and referring them for mortgage solutions or other residential lending activities.

The position is accountable for a welcoming, personalized client experience and for serving as a primary contact for client concerns, resolving issues where possible and escalating when needed. It also requires accurate documentation, sound risk awareness, compliance with applicable policies and regulations, and collaboration with colleagues and partners. The role requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with the NMLS, along with satisfactory background and credit checks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Must comply with applicable policies, procedures, AML laws, and regulatory requirements.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand clients’ needs and priorities and validate understanding.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps by connecting clients to suitable products, services, or partners.
• Establish follow-up and reinforce client relationships to support long-term financial progress.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Deliver a welcoming, personalized client experience that builds trust and credibility.
• Act as the primary point of accountability for client concerns, resolving them end-to-end where possible and escalating promptly when required.
• Identify opportunities to deepen relationships, retain clients, and improve client outcomes.
• Balance client needs with risk and compliance requirements, capturing client information accurately and following policy.
• Complete operational activities in compliance with company guidelines and regulations.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices across the team; participate in performance and development activities.
• Contribute to a positive, inclusive work environment and collaborate with team members and partners.
• Follow TD’s code of conduct and ethical standards and protect clients, colleagues, and the Bank.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED