Relationship Banker I - Arbor - PT 20 hour

Regions Bank•Hattiesburg, MS

3d•$35,641 - $42,192•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, while helping improve customers’ financial wellness. The role creates personal connections with customers while processing transactions, identifies ways Regions can meet customer needs, and assists with end-to-end service inquiries. It is suited to candidates with teller, limited banking, or retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and educates customers about ways to bank. The position is part time, based at the Arbor location in Hattiesburg, Mississippi, and is incentive eligible. It is eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and handle basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationships with the bank.
Educate customers about consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager; help manage, identify, and report operational risks.
Support branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.