Relationship Banker-PT

First Commonwealth Bank•Canton, OH

About The Position

As a First Commonwealth Relationship Banker, you will support the mission of improving the financial lives of neighbors and their businesses by delivering an excellent customer experience and helping the Financial Solutions Center operate smoothly and efficiently. You will solve customer problems from beginning to end, build relationships, assess customer needs, and identify financial solutions that can help customers achieve financial confidence. You will work with your Manager on your Pathways progression and personal development. The role is organized around five essential functions: championing operations and compliance (40%), growing consumer relationships (25%), deepening existing consumer relationships (25%), personal development (10%), and delivering a strong customer experience in every interaction. Responsibilities include protecting customer privacy and security; following cash-handling, dual-control, audit, and internal-control procedures; managing assigned customers; promoting products and referrals; conducting onboarding and outbound calls; generating appointments; identifying partner referrals and lending opportunities; completing training and development activities; and resolving customer issues promptly while maintaining account integrity.

Requirements

High school diploma or equivalent.
At least three years of relevant experience in a client-centric sales environment, with a demonstrated record of exceeding assigned goals, delivering high-level client service, and meeting operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and banking systems.
Register with and maintain current registration with the National Mortgage Licensing System & Registry (NMLS), including the required MU4R registration.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security; follow cash-handling, teller-difference, dual-control, audit, internal-control, and company policy requirements.
Have appropriate conversations about NSF/OD and other fee retention.
Manage assigned Top 500 customers and use marketing campaigns to inform customers about products and promotions.
Ask for referrals and advocate for the Refer-A-Friend program.
Use BUILD and BUILD 2.0 with every account opening and practice these skills.
Stay connected with customers through onboarding and outbound calls.
Generate consistent, meaningful weekly appointments, including with prospects.
Identify partner referrals by asking purposeful questions and uncover consumer lending opportunities, with emphasis on real-estate-secured lending.
Take ownership of personal development and progress toward completing Pathways; increase product knowledge and stay informed about digital products and internal updates.
Participate in peer coaching and role play, and complete required training on time.
Live the company Mission and Core Values and champion its Customer Service Promise.
Promptly follow through on customer issues, serve as the single contact for problem resolution, and follow the “One to say YES, two to say NO” rule.
Maintain high standards of conduct and account integrity for yourself and your team.
Use a valid driver’s license and travel regionally as needed.