Associate Banker I - Golden Crest (20 hour)

TD•Hamilton Township, NJ

5d•$22 - $27•Onsite

About The Position

The Associate Banker I serves as a trusted guide for clients and helps deliver TD’s relationship-driven banking experience. The role provides accurate, clear, and efficient everyday banking while helping clients feel informed and supported in pursuing their financial goals, and upholds the bank’s risk and regulatory standards. As the first point of contact at the financial center, the Associate Banker manages in-person and phone traffic, responds to inquiries, resolves routine issues, and makes referrals to appropriate partners. The role performs a broad range of client transactions and multi-step activities within established financial limits, builds relationships by identifying client needs, and educates clients about appropriate banking products, services, and self-service and digital options. It also follows established compliance, identity verification, authentication, documentation, and risk-escalation procedures. The position requires completing job-related training, collaborating with the team, and contributing to a respectful, inclusive work environment. The stated physical requirements include frequent sedentary work; continuous standing, multitasking, use of standard office equipment, concentration, and reading, writing, and comprehension; and occasional sitting, walking, lifting and carrying, and other listed movements. Occasional domestic travel is specified; international travel is never required.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work scheduled operating hours, including evenings, weekends, and holidays.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills.
Ability to schedule and prioritize work.
Ability to work independently and meet deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact for clients, managing in-person and phone traffic and directing clients to appropriate partners.
Deliver accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
Build client relationships by identifying needs and opportunities and referring clients to partners who can support their financial objectives.
Educate clients about banking products, services, digital capabilities, and self-service solutions, and recommend appropriate solutions using available insights and resources.
Respond to client inquiries and routine issues, assess straightforward problems using standard procedures, and escalate non-standard issues.
Deliver personalized, relationship-driven client experiences with empathy, professionalism, integrity, and sound judgment.
Follow company guidelines and regulations, AML requirements, and established identity verification, authentication, data integrity, and documentation standards.
Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
Complete required training and strengthen risk and compliance knowledge.
Participate in team and performance development activities, share insights and best practices, and collaborate to support team and organizational success.
Contribute to a positive and inclusive work environment and embrace diverse perspectives.