Associate Banker II - Rahway (20 hour)

TD•Rahway, NJ

8d•$24 - $31•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by supporting clients with everyday banking, basic consumer account opening and maintenance, and needs-based product guidance. The role builds meaningful client relationships through accurate transactions, clear communication, proactive conversations, and referrals to appropriate partners, while following risk, regulatory, and compliance standards. The Associate Banker II may be the first point of contact at a financial center, managing in-person and phone client flow and providing a welcoming, high-touch experience. The role uses knowledge of banking products, services, and digital capabilities to help clients understand options and find suitable solutions. It performs a broad range of transactions and multi-step activities within established financial limits, resolves routine issues, and escalates non-standard matters as needed. The position also supports acquisition and relationship-deepening efforts, including proactive outreach and appointment scheduling. It safeguards client information and the integrity of client relationships by adhering to AML requirements, verifying identification, maintaining data integrity, and following authentication and documentation procedures. The colleague completes required training, contributes to team performance, and participates in development activities.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
Ability to work scheduled hours during operating hours, including evenings, weekends, and holidays.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary License.

Responsibilities

Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
Deliver accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
Create personalized, relationship-driven client interactions that build trust and strengthen ongoing relationships.
Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
Identify client needs and opportunities through proactive conversations and outreach, including scheduling appointments for consumer account needs.
Perform a broad range of client transactions and multi-step activities within established financial limits.
Assess routine client problems using standard procedures and escalate non-standard issues or risks appropriately.
Follow operational, AML, identification-verification, authentication, documentation, data-integrity, and other regulatory requirements.
Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
Participate in performance and development activities and act in accordance with TD’s code of conduct and ethical standards.