Relationship Banker Business Specialist

PNC•Gambrills, MD

19h•$57,750 - $96,250•Onsite

About The Position

The Relationship Banker Business Specialist works within PNC’s Retail Branch Banking organization at the Waugh Chapel branch in Gambrills, Maryland. The role acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million, managing business relationships and growing clients’ share of wallet. It achieves results through proactive lead generation, appointments inside and outside the branch, and collaboration with a broad network of ecosystem partners. The specialist delivers a differentiated client experience from acquisition through onboarding and ongoing service. This includes identifying client needs, recommending tailored banking solutions, coordinating introductions to relevant PNC teams, resolving client problems, and advocating for clients across departments. The role also supports branch operations and risk management by following policies and procedures and completing daily activities accurately and efficiently. The position is based in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

A bachelor’s degree is listed as the education requirement.
Typically, roles at this level require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Business acumen
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Prospecting
Selling
Understanding customer needs

Responsibilities

Acquire and expand Consumer and Business Banking relationships with sales revenue under $2 million, including managing and growing Business Banking relationships.
Proactively generate leads, conduct appointments inside and outside the branch, and use client information to develop actionable sales strategies and tactics.
Use knowledge of bank products and services to attract new households, grow share of wallet, and generate quality referrals to ecosystem partners.
Develop and coordinate relationships with ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage; identify appropriate resources, introduce clients, and follow up on referrals.
Deliver tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients and prospects across PNC departments.
Work with the branch team, Branch Manager, and Business Banker to identify and follow up on consumer and business banking opportunities.
Conduct lobby engagement activities, educate clients about financial transaction options, and use technology, tools, and resources to meet client needs.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build client loyalty.
Manage risk by adhering to policies and procedures, exercising sound judgment, identifying potential losses, and participating in efficient and accurate branch operations.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service