Relationship Banker Business Specialist

PNC•Canton, MI

18h•Onsite

About The Position

As a Relationship Banker Business Specialist in PNC’s Retail branch organization, the employee acquires and expands consumer and business banking relationships with sales revenue under $2 million. The position is based in Canton, Michigan, and is performed in-office. The specialist generates leads and conducts appointments inside and outside the branch, collaborates with ecosystem partners, and delivers a differentiated client experience from acquisition through onboarding and servicing. The role manages and grows business banking relationships, identifies client needs and opportunities, recommends tailored banking solutions, and makes referrals to appropriate partners. It also supports the branch team in identifying consumer and business opportunities, engaging clients in the lobby, and educating them about financial transaction options and available technology. The specialist helps ensure client problems are handled courteously and promptly, advocates for clients across PNC departments, and supports branch operations. The role manages risk by following policies and procedures, applying sound judgment, identifying potential losses, and completing daily operational tasks accurately and efficiently. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor’s degree, or a comparable combination of education, job-specific certifications, and experience (including military service) in lieu of a degree.
Typically requires less than one year of professional experience and/or successful completion of a formal development program.
Ability to serve as a Notary Public in the applicable state.
Demonstrated knowledge, skills, and abilities appropriate to the role.
No required certifications are listed.
No required or preferred language assessments are listed.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Business acumen
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Prospecting
Selling
Understanding customer needs

Responsibilities

Acquire and expand consumer and business banking relationships with sales revenue under $2 million.
Generate leads proactively and conduct client appointments inside and outside the branch.
Manage and grow business banking relationships using client information to develop actionable sales strategies and tactics.
Position bank products and services to attract new households and grow clients’ share of wallet.
Generate quality referrals and coordinate with ecosystem partners, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage.
Identify the appropriate partner or team for client needs, introduce clients, and ensure partners provide routine updates and follow up on referrals.
Deliver tailored solutions addressing clients’ needs across deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and with urgency, escalating when necessary, and advocate for clients across PNC departments.
Work with the branch team, Branch Manager, and Business Banker to identify and follow up on consumer and business banking opportunities.
Conduct lobby engagement activities, educate clients about financial transaction options, and leverage technology, tools, and resources to support them.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems and build client loyalty.
Follow policies and procedures, use sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and help ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.