Relationship Banker Business Specialist

PNC Bank•Grand Rapids, MI

11d•Onsite

About The Position

As a Relationship Banker Business Specialist in PNC's Retail Banking organization, the employee is based in the Grand Rapids Downtown Branch in Grand Rapids, Michigan. The role acquires and expands consumer and Business Banking relationships with less than $2 million in sales revenue, using proactive lead generation, appointments inside and outside the branch, and collaboration with a broad range of ecosystem partners. The specialist delivers a differentiated client experience from acquisition through onboarding and servicing and helps clients identify tailored solutions across deposits, lending, cash management, payments, and investing. The position is in-office. The employee supports client loyalty and business growth by managing relationships, generating referrals, identifying client needs, coordinating appropriate resources, and helping clients use financial technology and tools. The role also participates in daily branch operations and manages risk by following policies and procedures and exercising sound judgment. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor’s degree, or a comparable combination of education, job-specific certifications, and experience (including military service) in lieu of a degree.
Typically, less than one year of professional experience and/or successful completion of a formal development program.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

Acquire and expand share of wallet for Consumer and Business Banking opportunities with under $2 million in sales revenue.
Generate leads proactively and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships under $2 million in sales revenue.
Use client information from various sources to develop actionable sales strategies and tactics.
Position bank products and services appropriately to grow share of wallet and attract new consumer and business households.
Generate quality referrals and develop ecosystem relationships inside and outside the branch as a center of influence.
Coordinate with ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage, and introduce clients to resources suited to their needs.
Hold partners accountable for routine updates and referral follow-up.
Deliver a differentiated client experience through advanced conversation skills and solutions aligned with clients’ holistic needs.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across PNC departments.
Work with the branch team to identify consumer and business banking opportunities and create referrals.
Partner with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet.
Engage clients in the lobby and position PNC products to meet their needs.
Educate clients about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by adhering to policies and procedures, using sound judgment, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.