Relationship Banker Business Specialist

PNC•Rock Hill, SC

6d•Onsite

About The Position

The Relationship Banker Business Specialist works within PNC’s Retail Banking organization and is based in Rock Hill, South Carolina. The role acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million, generating leads and conducting appointments inside and outside the branch. It delivers a differentiated client experience from acquisition through onboarding and servicing, and collaborates with branch colleagues and a broad network of ecosystem partners to meet client needs. The specialist manages and grows Business Banking relationships, uses client information to develop sales strategies, generates referrals, and coordinates with partners such as PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage. The role provides tailored solutions across deposits, lending, cash management, payments, and investing; advocates for clients; and works to resolve problems with courtesy and urgency. The position also supports branch referral activity, engages clients in the lobby, and educates them about financial transaction options and relevant technology. It participates in daily branch operations and manages risk by following policies and procedures, applying sound judgment, and identifying potential losses. PNC describes the role as in-office. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

University or college degree with less than one year of professional experience, and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Bachelor’s degree is listed under Education.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Business acumen
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Prospecting
Selling
Understanding customer needs

Responsibilities

Acquire and expand Consumer and Business Banking opportunities with sales revenue under $2 million.
Proactively generate leads and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships, using client information to develop actionable sales strategies and tactics.
Generate quality referrals and collaborate with ecosystem partners, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage.
Identify appropriate resources for client needs, make introductions, and hold partners accountable for updates and referral follow-up.
Deliver a differentiated client experience through advanced conversations and solutions tailored to clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across relevant PNC departments.
Work with branch colleagues to identify consumer and business opportunities and create referrals; coordinate with the Branch Manager and Business Banker on follow-up.
Engage clients in the lobby, position relevant PNC products, and educate clients on technology, tools, and resources for managing financial transactions.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build client loyalty.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service