Relationship Banker Business Specialist

PNC Bank • Germantown, MD

4d • Onsite

About The Position

PNC is hiring a Relationship Banker Business Specialist for its Retail Banking organization, based in Germantown, Maryland. The role acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million, managing and growing Business Banking relationships and increasing clients’ share of wallet. The specialist generates leads, conducts appointments inside and outside the branch, collaborates with ecosystem partners, and delivers a differentiated client experience from acquisition through onboarding and servicing.

The role develops tailored solutions for clients’ needs across deposits, lending, cash management, payments, and investing. It also supports branch operations, educates clients about technology and financial transaction options, resolves problems, makes referrals, and manages risk by following policies and procedures. This is an in-office role. Spanish speaking ability is preferred but not required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Bachelor’s degree; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications.
• No required licenses.

Nice To Haves

• Spanish speaking ability.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

• Acquire and expand Consumer and Business Banking relationships with sales revenue under $2 million.
• Manage and grow Business Banking relationships under $2 million in sales revenue.
• Generate leads proactively and conduct appointments inside and outside the branch.
• Manage leads and generate referrals by matching bank products and services to client needs.
• Use client information and available tools to develop actionable sales strategies and tactics.
• Build relationships with ecosystem partners inside and outside the branch, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
• Identify the appropriate resources to meet client needs, introduce clients to those resources, and follow up on referrals.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Provide tailored solutions across deposits, lending, cash management, payments, and investing.
• Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across relevant departments.
• Work with the branch team, Branch Manager, and Business Banker to identify opportunities and expand client relationships.
• Engage with clients in the lobby and position relevant PNC products and services.
• Educate clients on technology, tools, and resources for managing financial transactions.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment, and maintaining heightened scrutiny to avoid loss.
• Participate in daily branch operations and help ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• Nine occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level