Relationship Banker Business Specialist

PNC•Germantown, MD

6d•$63,000 - $105,000•Onsite

About The Position

The Relationship Banker Business Specialist works in PNC’s Retail Banking organization and is based in Germantown, Maryland. The role acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million, generating leads and conducting appointments inside and outside the branch. It delivers a differentiated experience from acquisition through onboarding and servicing, while collaborating with branch colleagues and a broad network of ecosystem partners. Spanish speaking ability is preferred but not required. The specialist manages and grows Business Banking relationships, uses client information to develop sales strategies, and makes appropriate referrals to partners such as PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage. The role identifies solutions for clients’ holistic needs, including deposits, lending, cash management, payments, and investing, and advocates for clients across PNC departments. It also supports branch operations, helps identify opportunities and referrals, and manages risk by following policies and procedures. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically requires a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role, including banking products, business acumen, customer experience management, digital awareness, effective communication, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Nice To Haves

Spanish speaking ability is preferred but not required.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and expand Consumer and Business Banking opportunities with sales revenue under $2 million.
Proactively generate leads and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships, using client information to develop actionable sales strategies and tactics.
Generate quality referrals and collaborate with ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
Identify the appropriate resource or team for client needs, make introductions, and hold partners accountable for updates and referral follow-up.
Deliver a differentiated client experience through advanced conversations and tailored solutions for clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across product, support, operations, and other departments.
Work with the branch team, Branch Manager, and Business Banker to identify opportunities and follow up on ways to expand share of wallet.
Engage clients in the lobby, explain technology and financial transaction options, and position PNC products to meet their needs.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build client loyalty.
Manage risk by following policies and procedures, exercising sound judgment, identifying potential loss, and participating in efficient and accurate daily branch operations.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.