Relationship Banker Business Specialist

PNC Bank•Beavercreek, OH

5d•Onsite

About The Position

The Relationship Banker Business Specialist works within PNC’s retail branch organization at the Beavercreek Branch in Beavercreek, Ohio. This in-office role acquires and expands consumer and Business Banking relationships with sales revenue under $2 million, using proactive lead generation, appointments, referrals, and collaboration with ecosystem partners. The specialist manages and grows Business Banking relationships, identifies client needs, and connects clients with appropriate PNC resources and solutions. The role delivers a differentiated client experience from acquisition through onboarding and servicing. It uses advanced conversation skills to understand clients’ broader needs and provide tailored solutions across deposits, lending, cash management, payments, and investing. The specialist advocates for clients, resolves problems promptly, supports branch referrals and lobby engagement, and educates clients about technology and financial transaction options. The position also participates in branch operations and manages risk by following policies and procedures, using sound judgment, and applying heightened scrutiny to help identify and avoid loss. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Typically, roles at this level require less than one year of professional experience and/or successful completion of a formal development program.
Ability to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated customer focus and ability to create customized customer solutions based on customer needs and satisfaction.
Ability to assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Business acumen
Customer experience management
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Prospecting
Selling
Understanding customer needs

Responsibilities

Acquire and expand share of wallet for Consumer and Business Banking opportunities with sales revenue under $2 million.
Generate leads proactively and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships with sales revenue under $2 million.
Use client information from various sources to develop actionable sales strategies and tactics.
Position bank products and services appropriately to attract new consumer and business households and grow share of wallet.
Generate quality referrals and use tools and protocols to maximize business results.
Develop ecosystem relationships inside and outside the branch, working with partners including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage.
Identify the resources best equipped to meet client needs, introduce clients to them, and hold partners accountable for updates and referral follow-up.
Deliver a differentiated client experience through advanced conversation skills and tailored solutions aligned with clients’ broad needs, including deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and urgently, escalating when necessary.
Advocate for clients and prospects across product, support, operations, and other departments, identifying client trends and unique needs.
Work with the branch team to identify consumer and business banking opportunities and create referrals.
Work closely with the Branch Manager and Business Banker to follow up on independent opportunities and expand client relationships.
Build client loyalty and grow share of wallet through a differentiated client experience.
Perform lobby engagement activities to connect with clients and position PNC products to meet their needs.
Educate clients on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance