Relationship Banker 2 - Hot Springs, AR
About The Position
U.S. Bank Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first approach to offer banking counsel tailored to each customer’s goals and needs. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend appropriate solutions. The role includes proactive client outreach and follow-up, providing a consistent customer experience, processing basic transactions, and developing partnerships with branch team members. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, and educate customers about digital and self-service options. They use available resources and technologies to serve customers accurately and with operational excellence. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.
Requirements
- High school diploma or equivalent.
- Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Thorough knowledge of retail products and services.
- Proven customer service and interpersonal skills.
- Experience participating in sales campaigns or promotions.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to identify customers’ underlying needs while applying a digital-first mindset.
- Advanced proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
- Experience in the financial services industry.
Responsibilities
- Build and foster customer relationships through proactive outreach and follow-up.
- Ask questions to understand customers’ financial needs and banking channel preferences.
- Identify and recommend solutions for new and existing customers by engaging and communicating effectively.
- Maintain working knowledge of consumer and business banking products and services, including digital offerings.
- Provide a consistent customer experience, including greeting customers and processing basic transactions.
- Collaborate with branch team members and partners to serve customers.
- Open consumer and business accounts, complete service requests, and submit credit applications.
- Educate customers about digital and self-service products and services.
- Use available resources and technologies to optimize customer experience and ensure operational accuracy.
Benefits
- Medical, dental, and vision healthcare
- Basic and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation of two to five weeks, depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
