Branch Manager - Hot Springs, AR

Southern Bancorp•Hot Springs, AR

About The Position

Uplift Financial Development Corporation is a Community Development Financial Institution that combines traditional banking and lending services with financial development tools and resources to support underserved communities. The Branch Manager leads a branch staff of three or more employees and is responsible for day-to-day branch operations, including customer service, product sales, and security, in accordance with the Bank’s objectives. The manager provides leadership, training, and supervision to staff and may assume lending responsibilities under strict credit restrictions. The role is expected to demonstrate the supervisor leadership competencies of Empowering Leadership, Business and Financial Acumen, Information Decision Making and Problem Solving, Managing Talent, Strategic Execution and Direction, and Owning Results.

Requirements

High school diploma or equivalent.
Two years of extensive experience in a banking environment.
Demonstrated proficiency in banking compliance.
Ability to communicate effectively with employees and customers.
Ability to operate a computer proficiently.
Basic math skills, including the ability to add and subtract.
Regularly sit, talk, and hear; occasionally stand and walk, reach with hands and arms, and stoop, kneel, or crouch.
Close and color vision.
May occasionally be required to lift or move up to 10 pounds.

Nice To Haves

Bachelor’s degree.
Experience in a supervisory or management role.
Prior experience assisting with training new employees.

Responsibilities

Oversee branch staff by coordinating, planning, and assigning work schedules; answering questions and solving problems; conducting evaluations; and motivating staff to meet performance levels.
Supervise teller operations to ensure accuracy, efficiency, and quality customer service.
Prepare reports, including Currency Transaction Reports (CTRs) and IRS reports.
Manage the vault, including calculating branch and teller cash requirements; ordering, verifying, buying, and selling cash; opening and closing the vault daily; and arranging secure cash shipments.
Manage ATM operations, including replenishing cash, envelopes, and receipt paper; processing deposits; balancing; and resolving problems.
Review procedures and recommend changes to improve service and customer experience.
Participate in team efforts to cross-sell other bank services.
Occasionally perform Teller or Customer Service Representative duties, including opening, closing, and balancing activities and assisting customers with banking needs and transactions.
If responsible for lending, assist consumer loan customers with applications and help loan administration obtain updated collateral insurance and financial information; complete loan setup sheets.
If responsible for lending, analyze proposed loan feasibility using financial records, cash flow, collateral valuation, and credit history.
If responsible for lending, achieve and maintain loan portfolio balance and yield requirements as directed by senior management.
If responsible for lending, assign risk ratings according to regulatory guidelines.
If responsible for lending, review maturing loans for renewal eligibility in accordance with regulatory requirements and bank loan policy; complete setup sheets and communicate documentation issues and new terms to borrowers.
If responsible for lending, prepare organized loan proposals for the loan committee, obtain additional information from customers as needed, and communicate final loan decisions.
Complete all required training.
Perform other related duties as required or assigned.

Benefits

401(k)/Roth plan with immediate eligibility and employer match up to 6%.
Employee stock ownership plan.
Discounted rate on primary home mortgage.
Credit and housing counseling and free financial education tools available to customers and employees.
Choice of two medical plans: a low-deductible PPO plan or an HDHP with Health Savings Account.
Dental and vision insurance.
Employer-paid life insurance and short- and long-term disability coverage.
Voluntary life insurance options for employee, spouse, and children.
Paid holidays and paid time off.
Bonus plan.
Opportunity for merit raises.
Employee reward and recognition programs.
Community service opportunities.