Valet Attendant - Hot Springs, AR

Parking Management•Hot Springs, AR

3d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet service while protecting guest vehicles. The role includes welcoming guests, assisting with vehicle drop-off and retrieval, managing traffic flow, answering inquiries, and delivering a professional hospitality experience. Attendants must follow company policies, handle keys appropriately, operate vehicles carefully, and contribute to safe, high-quality parking operations. The position is active and takes place indoors and outdoors, including on-site parking facilities and corporate settings. Attendants work with colleagues, vendors, and clients in environments that may be noisy, involve moving vehicles, and expose them to varied weather. The role requires a professional appearance, reliable attendance, flexibility, and the ability to work nights, weekends, and holidays. Employees may be required to use a personal cell phone for work-related communications and applications; reimbursement follows company policy. This is a non-exempt hourly position with opportunities to earn tips. The posting states that valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Follow uniform, grooming, safety, and company policies and procedures.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures.
Follow safety protocols to protect personal and vehicle security.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance, follow company policies, and uphold company standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and respond to changing business needs.