Valet Attendant - Hot Springs, AR

Parking Management Company•Hot Springs, AR

3d•$13 - $20•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while ensuring the security of guests’ vehicles. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, answering guest inquiries, and delivering a professional, welcoming experience. Attendants are expected to operate vehicles carefully, follow company policies and safety procedures, and contribute to a high-quality guest experience. This active, guest-facing role takes place in a fast-paced hospitality environment and involves working indoors and outdoors at on-site parking facilities. Attendants may work in varied weather and noisy environments with moving vehicles, and regularly collaborate with colleagues, vendors, and clients. The role may require using computers, communicating by phone, and using a personal cell phone for work-related communications or applications, with reimbursement subject to company policy. The position is non-exempt and offers hourly pay plus tips. The posting gives an average compensation range of $13.00–$20.00+ per hour after base pay and tips, with rates varying by market and tips depending on service performance and customer interactions. The schedule may be full-time or part-time. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain a professional appearance and comply with uniform and grooming standards.
Follow company policies and procedures, manage competing demands, and adapt professionally to changing environments and unexpected situations.
Demonstrate dependability, follow instructions and work schedules, and complete tasks on time.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond to guest inquiries professionally.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and contribute to a positive team environment.
Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Arrive on time in full uniform and properly groomed before clocking in, maintain regular attendance, and uphold company standards.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Use and maintain equipment properly, follow safety procedures, and report unsafe conditions.
Use a personal cell phone for work-related communication or applications when required, subject to company reimbursement policy.