Personal Banker Hot Springs
About The Position
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch. This frontline role builds customer relationships by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with appropriate banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while working with branch teammates to provide a consistent, high-quality customer experience. Success depends on relationship building, sound judgment, and balancing customer service with business growth. Wells Fargo provides training and coaching to support career growth and mobility. The position supports branch operations by flexing between cash handling and customer banking activities, with an emphasis on service through account openings and ongoing account support. The schedule includes Saturdays. SAFE registration is required at the time of employment; Wells Fargo initiates the process after the employee’s start date. Loan Originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. The position is not eligible for visa sponsorship.
Requirements
- At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
- Ability to work a schedule that includes Saturdays.
- SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
- Loan Originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background.
- Ability to follow policies and regulations, identify and escalate risk concerns, and make sound risk decisions.
- The position is not eligible for Visa sponsorship.
Nice To Haves
- Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations.
- Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
- Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
- Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting useful capabilities.
- Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
- Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
- Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns.
Responsibilities
- Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
- Lead discovery-driven conversations to understand customer needs and connect customers with relevant banking products, services, and solutions.
- Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
- Support everyday banking needs, including new account openings, service requests, and credit applications.
- Perform cash handling and teller-line activities, accurately processing transactions while maintaining compliance and operational standards.
- Use and adopt digital tools and technologies to enhance customer experience and support evolving banking needs.
- Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
- Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists.
- Flex between cash handling and customer banking activities to support branch operations and account services.
- Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
