Rehoming and Relocation Supervisor

ATLANTA HUMANE SOCIETY AND SOCIETY•Atlanta, GA

1d•Onsite

About The Position

The Rehoming and Relocation Supervisor oversees the Rehoming and Relocation Specialists team. The role coordinates animal placements through intake from transport partners and owner surrenders, virtual adoptions, self-rehoming counseling, replenishment of AHS facilities, and relocation efforts with other animal welfare organizations. The supervisor provides team oversight, support, and feedback; promotes effective customer service and communication; supports recruiting, training, and onboarding; and coordinates transfers between AHS facilities. The position also collaborates with partner organizations to plan safe animal transportation, assess animals for transport suitability, maintain partner relationships, and ensure compliance with organizational and government requirements. The role oversees owner-surrender scheduling and virtual-adoption workflows and supports specialists handling rehoming requests. The job is based at the West Midtown location in Atlanta, Georgia. It is full-time, with a day shift. Occasional all-day or overnight travel to transport animals is required, with expenses paid.

Requirements

High school diploma or GED equivalent.
Computer literacy in a Windows environment.
Effective problem-solving and decision-making skills.
Excellent interpersonal skills and ability to work in a team environment.
Ability to communicate effectively, verbally and in writing.
Desire to work with animals and people.
Ability to communicate and work well with diverse clientele across races, ethnicities, faiths, sexual orientations, and income levels.
Ability to kneel and bend; lift, push, or pull up to 50 pounds; and stand for more than 10 hours per day, with reasonable accommodations.

Nice To Haves

One to two years of experience in a supervisory capacity or related position is preferred.

Responsibilities

Provide oversight, support, and feedback to Rehoming and Relocation team members.
Ensure quality customer service to patrons and vendors and maintain a professional organizational image.
Maintain open communication among staff, managers, and volunteers to support organizational goals.
Ensure timely responses to emails in the AHS Rehoming, Transport, and Adoption email boxes.
Provide feedback to the Rehoming and Relocation Manager for employee annual evaluations in accordance with AHS policies.
Oversee coordination and scheduling of replenishment transfers between AHS facilities, working with the replenishment coordinator and shelter teams.
Support a culture of teamwork, positivity, compassion, and performance excellence.
Support recruiting, training, and onboarding of new Rehoming and Relocation Specialists.
Collaborate with animal welfare partners to move animals into and out of the organization.
Plan safe transportation of animals to, from, and within the organization.
Communicate regularly with partners about partner agreements, admissions standards, and upcoming calendar dates.
Maintain relationships with county animal shelters, rescue groups, humane societies, and out-of-state agencies to create lifesaving opportunities for companion pets.
Assess animals for transport suitability according to health, temperament, safety, AHS placement standards, and resource availability.
Coordinate transportation plans and resources with shelter management, volunteers, and other departments, and help manage a healthy animal population at AHS.
Ensure transported animals arrive and depart with documentation required by AHS and Department of Agriculture guidelines.
Ensure compliance with organizational, state, and federal safety policies and procedures, as well as SDS rules.
Drive company vehicles to transport animals safely, including occasional all-day or overnight trips.
Follow industry best practices for humane animal transportation, including stress reduction, safe handling, and disease prevention.
Support the shelter in assessing, vaccinating, and medicating incoming animals.
Promptly report damaged or missing equipment and transport-vehicle maintenance needs.
Ensure transport vehicles are appropriately stocked and cleaned after use.
Oversee virtual-adoption applications, scheduling, and completion to ensure timely progress.
Monitor and support specialists handling rehoming requests, providing guidance and recommendations as needed.
Manage the owner-surrender schedule to balance intakes with shelter capacity.
Maintain relevant alternative rehoming resources for rehoming counseling.
Perform other duties as assigned.