Mobility and Relocation Supervisor

Wistron NeWeb Corporation•El Paso, TX

4d•Onsite

About The Position

The Mobility and Relocation Supervisor manages approved cross-border assignments, business-travel support, and employee relocations, including transfers between the U.S., Mexico, and Asia and relocations connected to a new plant. The role oversees case intake, assignment plans, approvals, policy documentation, timelines, cost estimates, and confidential case records, while supporting the development and continuous improvement of mobility processes and employee guidance. The position coordinates immigration documentation and work-authorization milestones with licensed external counsel and internal sponsors, and partners with Payroll, Finance, Total Rewards, and tax advisers on payroll setup, compensation delivery, tax briefings, and reporting handoffs. It also serves as a point of contact for relocating employees and eligible family members, coordinating approved relocation services and day-one readiness with internal teams. The supervisor oversees mobility and relocation service providers, monitors service quality, employee feedback, costs, and documentation, and reconciles invoices and expenses with Finance and Procurement. The role may recommend process improvements, service partners, cost alternatives, and case exceptions for approval, but may not independently provide legal or tax advice, approve immigration sponsorship or visa classifications, modify compensation, or make material vendor commitments outside delegated authority. The position is on-site in El Paso and coordinates across U.S., Mexico, and Taiwan time zones; occasional travel and schedule flexibility may be required.

Requirements

Five or more years of progressive experience in global mobility, international assignments, corporate relocation, immigration program coordination, or related HR operations.
Demonstrated experience supporting cross-border employee moves and coordinating with immigration counsel, tax and payroll experts, and relocation vendors.
Working knowledge of assignment policies, allowances, household-goods and destination services, employee experience, and mobility cost controls.
Ability to handle sensitive employee and family situations, complex timelines, and confidential data with discretion and empathy.
Strong project-management, vendor-coordination, service-recovery, reporting, and written-communication skills.
Fluent professional English.
Bachelor’s degree in Human Resources Management, HR, Business, International Relations, or a related field preferred; equivalent relevant experience is considered.
Must coordinate approved assignments and relocation services and manage individual cases within delegated authority; legal and tax advice, immigration sponsorship and visa-classification approvals, compensation changes, and material vendor commitments are outside the role’s independent authority.

Nice To Haves

Professional Spanish strongly preferred for U.S.–Mexico mobility.
Experience supporting Asia-based stakeholders is a plus.
WERC GMS/GMS-T or comparable mobility credential preferred.
Experience with mobility case-management tools preferred.

Responsibilities

Manage intake, case plans, approvals, documentation, and end-to-end tracking for approved international assignments, business travel support, and employee relocations.
Apply approved assignment and relocation policies consistently, documenting eligibility, compensation and allowance components, exceptions, approvals, and case status.
Prepare assignment timelines, stakeholder checklists, cost estimates, and decision summaries; track travel, start and end dates, extensions, and repatriations.
Support the design and continuous improvement of mobility processes, templates, service levels, and employee guidance with Corporate HR and Total Rewards.
Maintain confidential mobility records and an auditable case-management tracker with appropriate data minimization and access controls.
Coordinate work-authorization, visa, and immigration documentation with approved licensed counsel and internal sponsors; track prerequisites, employee documents, travel restrictions, expirations, renewals, and dependent milestones, escalating risks promptly.
Partner with Payroll, Finance, Total Rewards, and external tax advisers on assignment payroll setup, shadow payroll where applicable, compensation delivery, tax briefings, and reporting handoffs.
Coordinate cross-border business-travel and assignment reviews before work begins, referring legal conclusions and tax advice to qualified advisers and avoiding guarantees about immigration or tax outcomes.
Support employees and eligible family members from pre-departure through arrival, settling-in, and return or transition.
Coordinate approved temporary housing, destination orientation, household goods, transportation, school-search referrals, and other authorized relocation services.
Explain approved benefits, local processes, contacts, and escalation paths clearly and sensitively; facilitate language-access support when needed.
Coordinate day-one readiness with HR Operations, GA, IT, and site management.
Resolve routine service disruptions and escalate policy, welfare, vendor, legal, or compliance issues as appropriate.
Oversee approved immigration, relocation, household-goods, destination, temporary-housing, and mobility-service providers; monitor deliverables, satisfaction, case cycle time, costs, documentation quality, and recurring issues.
Reconcile invoices and assignment expenses against approved policies and budgets with Finance and Procurement.
Identify scalable approaches for organizational growth, including self-service materials, standard operating procedures, dashboards, and service-provider reviews.
Recommend policy and process improvements, service partners, cost alternatives, and case exceptions for appropriate approvals.