Mobility and Relocation Supervisor

WNC Corporation•El Paso, TX

5d•Onsite

About The Position

The Mobility and Relocation Supervisor manages approved cross-border assignments, business-travel support, and employee relocations, including transfers involving the U.S., Mexico, and Asia and relocations connected to a new plant. The role applies established policies, maintains confidential case records, prepares timelines and cost estimates, and supports the improvement of mobility processes and employee guidance. The position coordinates immigration documentation with approved counsel and partners with Payroll, Finance, Total Rewards, tax advisers, HR Operations, IT, site management, and relocation providers. It serves as a primary contact for transferring employees and eligible family members, coordinates authorized relocation services, and addresses service issues while escalating matters requiring policy, legal, welfare, or compliance attention. The role also oversees mobility-service providers, monitors service quality, costs, and case timelines, reconciles expenses, and recommends scalable process improvements. It is on-site in El Paso, with coordination across U.S., Mexico, and Taiwan time zones; occasional travel and schedule flexibility may be required. The position handles confidential employee and family information and may not independently provide legal or tax advice, authorize visa classifications or immigration sponsorship, modify compensation, or sign material vendor commitments outside delegated authority.

Requirements

At least five years of progressive experience in global mobility, international assignments, corporate relocation, immigration program coordination, or related HR operations.
Demonstrated experience supporting cross-border employee moves and coordinating with immigration counsel, tax and payroll experts, and relocation vendors.
Working knowledge of assignment policies, allowances, household-goods and destination services, employee experience, and mobility cost controls.
Ability to handle sensitive employee and family situations, complex timelines, and confidential data with discretion and empathy.
Strong project-management, vendor-coordination, service-recovery, reporting, and written-communication skills.
Professional fluency in English.
Bachelor’s degree in Human Resources Management, HR, Business, International Relations, or a related field is preferred; equivalent relevant experience is considered.
Must work on-site in El Paso and coordinate across U.S., Mexico, and Taiwan time zones.
May not independently provide legal or tax advice, authorize a visa classification or immigration sponsorship, modify compensation, or sign material vendor commitments outside delegated authority.

Nice To Haves

Professional Spanish is strongly preferred for U.S.–Mexico mobility.
Experience supporting Asia-based stakeholders is a plus.
WERC GMS/GMS-T or a comparable mobility credential is preferred.
Experience with mobility case-management tools is preferred.
Bachelor’s degree in HR, Business, International Relations, or a related field is preferred.

Responsibilities

Manage intake, case plans, and end-to-end tracking for approved cross-border transfers, international assignments, business-travel support, and employee relocations.
Apply assignment and relocation policies consistently and document eligibility, approvals, compensation and allowance components, exceptions, and case status.
Prepare assignment timelines, stakeholder checklists, cost estimates, and decision summaries; track travel, start and end dates, extensions, and repatriations.
Support mobility process, template, service-level, and employee-guidance improvements with Corporate HR and Total Rewards.
Maintain confidential mobility records and an auditable case-management tracker with appropriate data minimization and access controls.
Coordinate work-authorization, visa, and immigration documentation with approved counsel and internal sponsors; track prerequisites, employee documentation, restrictions, expirations, renewals, and dependent milestones, escalating risks promptly.
Partner with Payroll, Finance, Total Rewards, and tax advisers on assignment payroll setup, shadow payroll where applicable, compensation delivery, tax briefings, and reporting handoffs.
Coordinate cross-border business-travel and assignment reviews before work begins, referring legal conclusions and tax advice to qualified advisers and avoiding guarantees about visa approvals, tax outcomes, or immigration eligibility.
Serve as a point of contact for transferring employees and eligible family members from pre-departure through arrival, settling-in, and return or transition.
Coordinate approved temporary housing, destination orientation, household goods, transportation, school-search referrals, and other authorized relocation services.
Explain approved benefits, local processes, contacts, and escalation paths in a clear and culturally sensitive manner; facilitate language-access support when needed.
Coordinate day-one readiness with HR Operations, GA, IT, and site management.
Resolve routine service disruptions and escalate policy, welfare, vendor, legal, or compliance issues as appropriate.
Act as operational owner for approved immigration, relocation, household-goods, destination, temporary-housing, and mobility-service providers.
Monitor vendor deliverables, employee satisfaction, case cycle time, spending against estimates, documentation quality, and recurring issues.
Reconcile invoices and assignment expenses against approved policies and budgets with Finance and Procurement.
Identify scalable mobility approaches, including self-service materials, standard operating procedures, dashboards, and service-provider reviews.
Coordinate approved assignments and relocation services, manage individual cases, and hold service providers accountable to agreed deliverables.
Recommend policy and process improvements, service partners, cost alternatives, and case exceptions for appropriate approval.