Rehabilitation Services Tech/Admin Specialist-Split Locations Full-time

Northwestern Memorial Healthcare•Wheaton, IL

12d•Onsite

About The Position

The Rehab Tech/Admin Specialist is a non-licensed staff member who supports rehabilitation professionals with patient-care activities that do not require a therapist’s clinical decision-making. The role also assists the business office with clerical and maintenance duties and selected tasks related to operating the Rehabilitation Services department. The position is split between the Wheaton and Naperville outpatient clinics. The specialist works under the direct clinical supervision of therapists, supports safe and appropriate patient care, maintains equipment and department standards, communicates with patients and guests, and handles scheduling and administrative tasks. Additional duties may include authorizations, patient records and billing information, payment processing, insurance documentation, and clinic inventory.

Requirements

High school diploma.
BLS certification from the American Heart Association within 90 days of hire.

Nice To Haves

Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.

Responsibilities

Follow standard precautions and Northwestern Medicine infection-control policies and procedures.
Operate equipment safely and correctly, clean it according to standards, maintain equipment-cleaning logs, and perform monthly maintenance.
Ensure the environment of care meets JCAHO standards.
Perform tasks identified as appropriate for the Rehab Services Tech.
Treat patients under direct clinical supervision and anticipate therapists’ needs during patient care.
Promptly communicate observed changes in patient status or responses, such as pain, changes in condition, or distress, to the therapist.
Clarify special procedures or observations with the therapist.
Interact professionally with patients and families and involve them in care-plan formation as directed by the therapist.
Explain care to patients and families before providing it and answer questions within the scope of practice.
Consult other departments as appropriate to support an interdisciplinary approach to patient needs.
Document treatment rendered by the rehab tech according to policy and procedure.
Greet patients and guests, confirm identities, and provide information related to their visits.
Provide accurate information and timely updates to patients and customers.
Schedule, confirm, and reschedule patient visits at Rehabilitation Services and satellite locations.
May obtain patient consents and authorizations.
May manage the Rehabilitation Services call list and related communication needs.
May accurately identify patient medical record numbers to prevent duplicate records.
May obtain and update patient demographic, insurance, and billing information.
May collect co-payments, past-due balances, and point-of-service payments; post payments, process billing information, and complete end-of-day cash-drawer closing.
May fax documentation to insurance companies or physician offices for authorizations and Plan of Care signatures.
May manage clinic inventory.