Rehabilitation Patient Liaison-Full-time Float Locations

Northwestern Memorial Healthcare • Geneva, IL

8d • $20 - $26

About The Position

The Rehabilitation Patient Access Specialist Float 1 reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role performs department-based reception and clerical functions and supports patient access and administrative workflows across Rehabilitation Services locations.

Responsibilities include greeting and directing staff and customers, answering calls, coordinating clerical work, maintaining supplies, and supporting invoices or purchase requests as needed. The position manages scheduling and registration workflows in EPIC, including appointments, patient arrivals, wait lists, orders, work queues, demographic and insurance details, authorization tracking, and end-of-day processing. It may also support payment collection and reconciliation, therapist schedules, patient paperwork, clinic setup and logs, charge review, faxing documentation, and coordination with other departments to support accurate registration, authorization, billing, and patient account management.

Requirements

• Two years of front-office experience with computer experience.
• High school graduate.
• Successful completion of EPIC training for scheduling and registration.

Responsibilities

• Greet staff and customers, provide reception, and refer people to appropriate staff as needed.
• Answer department telephone calls politely and communicate messages clearly and appropriately.
• Communicate and work effectively with staff at all levels and department customers.
• Complete special projects as needed and prioritize work as departmental needs change.
• Coordinate departmental clerical work with senior staff, clinical coordinators, managers, or directors.
• Coordinate department invoices and purchase requests as needed.
• Maintain appropriate department supply levels.
• Manage the Department Appointment Report (DAR) in EPIC for the assigned department.
• Schedule, confirm, reschedule, and cancel patient visits, evaluations, and follow-up appointments, including managing wait lists and satellite location visits.
• Complete required questionnaires and coordinate with other departments as needed.
• Arrive patients in the system and complete end-of-day processing according to EPIC policy.
• Follow applicable scheduling policies and guidelines for new evaluations and subsequent appointments to support therapist productivity.
• Identify patient medical record numbers accurately and obtain or update demographic, insurance, and billing information.
• Access and maintain assigned order and rehabilitation work queues, including following up on new orders and visits requiring authorization.
• Collect cash or credit card payments as needed and complete required payment documentation, reconciliation, and balancing.
• Manage therapist monthly schedules or templates as assigned, schedule meetings and huddles, and block PTO or sick time in coordination with senior staff.
• Make new-evaluation confirmation calls and prepare shadow charts and associated paperwork as needed.
• Complete order entry and evaluate orders; consult a technician for interpretative purposes when appropriate.
• Assist patients in obtaining orders not present in EPIC.
• Recognize and accurately index registration and clinical documents during scanning.
• Assist with clinic setup and cleanup, including hot/cold pack machine cleaning and temperature and eyewash logs, as needed.
• Monitor charges through accessible EPIC work queues and correct pending items with or without supervisor guidance.
• Fax documentation to insurance companies or physician offices for authorization and Plan of Care signatures as appropriate.
• Coordinate with Coding, Patient Accounts, and the Financial Clearance Center to support accurate registration, timely billing, and patient account management.

Benefits

• The company describes a range of benefits supporting physical, emotional, and financial well-being; detailed benefits information is provided through the company benefits webpage.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED