Rehabilitation Patient Liaison-Full-time Float Locations

Northwestern Memorial Healthcare • Geneva, IL

7d

About The Position

The Rehabilitation Patient Access Specialist Float 1 performs department-based reception and clerical functions in support of Rehabilitation Services. The role floats among outpatient rehabilitation clinics in Aurora, Batavia, DeKalb, Geneva, Genoa, Hampshire, Sandwich, Sugar Grove, and Sycamore. It reflects Northwestern Medicine’s mission, vision, and values and follows organizational policies, procedures, and regulatory and accreditation standards.

The position supports patients, families, clinicians, and department staff through reception, telephone communication, appointment scheduling, registration, payment collection, work-queue management, documentation, and other administrative tasks. It coordinates with senior and clinical coordinators, managers, directors, therapists, and other departments to support efficient clinic operations and accurate patient accounts.

Requirements

• Two years of front-office experience with computer experience.
• High school graduate.
• Successful completion of EPIC training for scheduling and registration.

Responsibilities

• Greet staff and customers, direct them to appropriate staff, and answer department telephone calls while communicating messages clearly.
• Coordinate department clerical work with senior or clinical coordinators, managers, and directors; assist with special projects and, when needed, invoices and purchase requests.
• Maintain appropriate department supply levels.
• Manage the Department Appointment Report (DAR) in EPIC.
• Schedule, confirm, cancel, and reschedule rehabilitation visits, including new evaluations and follow-up appointments, and maintain wait lists.
• Complete patient arrival and end-of-day processing in accordance with EPIC policy.
• Follow department procedures for patient scheduling, questionnaires, and coordination with other departments.
• Accurately identify patient medical record numbers and obtain or update demographic, insurance, and billing information.
• Monitor assigned Rehabilitation work queues, including unscheduled orders and visits not authorized, and follow departmental timelines and expectations.
• Collect cash and credit card payments when applicable and complete daily reconciliation and balancing.
• Manage therapist schedules and templates when assigned, schedule meetings and huddles, and coordinate therapist planned or sick time with senior staff.
• Make new-evaluation confirmation calls and prepare associated paperwork when assigned.
• Enter and evaluate orders, consult a technician for interpretation when appropriate, and help patients obtain orders missing from EPIC.
• Scan and accurately index registration and clinical documents in the electronic record.
• Assist with clinic setup and cleanup, including hot/cold pack machine cleaning and temperature logs and eye-wash logs.
• Monitor charges in accessible EPIC work queues and correct pending work-queue items.
• Fax documentation to insurers or physician offices for authorizations and Plan of Care signatures as appropriate.
• Work with Coding, Patient Accounts, and the Financial Clearance Center to support accurate registration, billing, and patient account management.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED