Rehabilitation Services Tech/Admin Specialist-Split Locations Full-time

Northwestern Memorial Healthcare • Wheaton, IL

13d • $17 - $22 • Onsite

About The Position

The Rehab Tech/Admin Specialist is a non-licensed staff member who supports rehabilitation professionals with patient-care activities that do not require a therapist’s clinical decision-making. The role also assists the business office with clerical and maintenance duties and other tasks related to operating the rehabilitation services department. This position is split between the Wheaton and Naperville outpatient clinics.

The position reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, applicable policies and procedures, and regulatory and accreditation standards. The specialist supports safe and effective care, communicates with patients and families, and helps coordinate clinic operations.

Requirements

• High school diploma.
• BLS certification from the American Heart Association within 90 days of hire.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Follow standard precautions and Northwestern Medicine infection-control policies and procedures.
• Operate and clean equipment safely and correctly; maintain equipment-cleaning logs and perform monthly maintenance.
• Help ensure the environment of care meets JCAHO standards.
• Perform tasks identified as appropriate for a Rehab Services Tech, treating patients under direct clinical supervision and anticipating therapists’ needs during patient care.
• Promptly communicate observed changes in patient status or responses to the therapist and clarify any special procedures or observations.
• Interact professionally with patients and families, involve them in care planning under the therapist’s discretion, explain care before administering it, and answer questions within scope of practice.
• Consult other departments as appropriate to support an interdisciplinary approach to patient needs.
• Document treatment appropriately rendered by the rehab tech according to policy and procedure.
• Greet patients and guests, confirm identity, and provide information related to their visit.
• Provide accurate information and timely updates to patients and customers.
• Schedule, confirm, and reschedule patients for Rehabilitation Services and satellite-location visits.
• As needed, obtain patient consents and authorizations and manage the department’s Rehabilitation Services Call List and communications.
• Accurately identify patient medical record numbers and obtain or update demographic, insurance, and billing information.
• Collect co-payments, past-due balances, and point-of-service payments; post payments, process billing information, and close the cash drawer at the end of the day.
• Fax documentation to insurance companies or physician offices for authorization and Plan of Care signatures, as appropriate.
• Manage clinic inventory.

Benefits

• The posting describes a wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED