Rehabilitation Casework Technician

State of North Carolina•Rockingham, NC

4d•$39,244 - $68,679•Onsite

About The Position

The Rehabilitation Casework Technician is based in the Wentworth office in Rockingham County, a satellite office of the Burlington Unit. The position is third-party funded and works closely with the Rockingham County school system. It provides administrative and casework support to a Rehabilitation Counselor serving transition students and adults with primarily developmental and intellectual disabilities, and case management support to a Rehabilitation Counselor serving the general physical caseload. The role requires knowledge of community resources and local employers, and the ability to communicate with people from diverse backgrounds. The position supports individuals with disabilities through eligibility and service planning, case documentation, progress monitoring, administrative assistance, and collaboration with community partners to help consumers achieve suitable employment.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Knowledge of community resources and local employers.
Ability to communicate with individuals from diverse backgrounds.

Nice To Haves

Experience engaging with underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
Proficiency in routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
Ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Responsibilities

Interview consumers and gather diagnostic data to assist the counselor in determining eligibility and required rehabilitation or independent living services.
Assist in developing written service plans with consumers and, where applicable, parents or guardians; enter casework data into relevant applications throughout the rehabilitation process.
Prepare documents, including authorizations and correspondence, and complete related administrative tasks in coordination with the processing assistant.
Monitor consumers’ progress throughout service delivery.
Work directly with community partners to assist individuals with disabilities in becoming suitably employed.
Document service delivery and case progress in the case management system as required by agency policy.