Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, BLIRC and John St. locations- Full Time 1st Shift

Bronson Healthcare•Kalamazoo, MI

11d•Onsite

About The Position

Bronson Rehabilitation Services is seeking a detail-oriented, friendly Rehab Support Assistant to support its Physical Therapy team at the BLIRC–Elm Valley Drive and John Street locations in Kalamazoo. The role helps patients have a smooth, positive experience and keeps office operations running effectively across multiple facilities. Duties include welcoming and registering patients, coordinating appointments, verifying insurance and obtaining authorizations, maintaining patient records, handling calls and messages, processing payments where enabled, and completing clerical and office-support tasks. The role may require cross-training and providing coverage in other Rehabilitation Services departments. The listed schedule is Monday through Friday, 7:30 a.m. to 4 p.m., with three days at BLIRC and two days at John Street; the posting also notes rotating weekends and identifies the shift as variable. The position is benefits eligible.

Requirements

High school diploma or GED and 2–3 years of general work experience, preferably in a hospital, or an equivalent combination of education and experience.
6–12 months of related experience.
Keyboarding and computer skills, including comfort learning new systems.
Accurate filing and attention to detail.
Professional communication and excellent customer service skills.
Math skills.
Ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to concentrate and pay close attention to detail, multitask, and work effectively with office staff and employees as part of a team.
Ability to work in an environment involving CRT work for 70–90% of the time, very high mental and visual fatigue, and sustained close-tolerance work requiring hand-eye coordination.
Ability to meet physical demands involving regular walking, standing, stooping, bending, and sitting, with some lifting of light objects.

Nice To Haves

Hospital work experience.
Experience with third-party billing, including county, state, and federal programs.
Knowledge of medical terminology and CPT and ICD-10 coding.
Experience with hospital-based computer programs or practice management systems such as Epic, Medic, Misys, or Tiger.

Responsibilities

Schedule and coordinate patient appointments across facilities and ancillary departments according to office/provider preferences and patient needs; confirm appointments.
Verify insurance eligibility and obtain payer-specific authorizations.
Register patients and confirm patient, guarantor, employer, demographic, and insurance information; complete required electronic health record fields.
Greet and check in patients.
Track receipt of signed treatment plans and progress notes, and manage assigned electronic health record workqueues.
Answer telephone calls, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to required standards, obtain authorization for transfers of private health information, and maintain confidentiality.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, typing, ordering and stocking supplies or linen, and completing forms.
Provide or complete required patient forms.
Collect and enter payments and follow balancing procedures at locations where payment processes are enabled.
Analyze, interpret, and enter physician orders.
Scan and index forms.
Follow established processes, protocols, and workflows.
Maintain department infection-control needs.
Cross-train and provide coverage in other Rehabilitation Services departments as needed.