Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, BLIRC and John St. locations- Full Time 1st Shift

Bronson Healthcare Group•Kalamazoo, MI

9d•Onsite

About The Position

Bronson Rehabilitation Services is seeking a friendly, detail-oriented Rehab Support Assistant to support its physical therapy team at the BLIRC and John St. locations in Kalamazoo. The role helps patients have a smooth, positive experience by welcoming and registering them, coordinating appointments, verifying insurance, assisting with authorizations, answering phones, maintaining records, and helping keep the office operating efficiently. Some locations also require collecting payments. The position is listed as full time, with 40 scheduled hours per week on a first-shift Monday–Friday schedule of 7:30 a.m.–4:00 p.m. The schedule is three days at BLIRC and two days at John St. The posting also refers to the shift as variable and describes the role as part time despite listing 40 hours per week and full-time status. The role may require cross-training and coverage in other Rehabilitation Services departments. Benefits are eligible, with benefits starting on Day 1.

Requirements

High school diploma or GED and 2–3 years of general work experience, preferably in a hospital, or an equivalent combination of education and experience.
6–12 months of related experience is listed in the posting; the introductory qualifications describe medical or office-setting experience as preferred.
Keyboarding and computer skills, including ability to learn systems; previous computer experience with hospital-based programs or practice-management systems is preferred.
Accurate filing and attention to detail.
Professional communication and excellent customer-service skills.
Math skills and familiarity with basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to concentrate, multitask, and work effectively in a fast-paced environment.
Ability to establish effective working relationships with office staff and employees as part of a team.
Ability to perform work involving prolonged computer/CRT use and sustained close hand-eye coordination.
Ability to perform regular walking, standing, stooping, bending, and sitting, with some lifting of light objects.

Nice To Haves

Experience with third-party billing, including county, state, and federal programs.
Knowledge of medical terminology and CPT and ICD-10 coding.
Experience with electronic health record or practice-management systems such as Epic, Medic, Misys, or Tiger.
Hospital work experience.

Responsibilities

Greet, register, and check in patients accurately and efficiently; confirm demographic and insurance information.
Schedule and coordinate patient appointments across facilities and ancillary departments, and confirm appointments.
Verify insurance eligibility and obtain payer-specific authorizations.
Complete required fields in the electronic health record and manage assigned workqueues.
Track receipt of signed treatment plans and progress notes.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records and confidentiality; obtain authorization for transfers of private health information.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, typing, ordering and stocking supplies or linen, and completing forms.
Provide and complete required patient forms.
Collect and enter payments and follow balancing procedures at locations where payment processes are enabled.
Analyze, interpret, and enter physician orders; scan and index forms.
Follow established processes, protocols, and workflows and maintain department infection-control needs.
Provide light clerical support and cross-train or cover other Rehabilitation Services departments as needed.